How Your Feedback Improves Our IT Services and Customer Experience at Tobin Solutions
At Tobin Solutions, our mission is to provide a better technology experience—from start to finish. Whether it’s troubleshooting an issue remotely or planning long-term IT strategy, we’re committed to delivering exceptional service, clear communication, and secure solutions every step of the way.
We’re proud to consistently maintain over 94% customer satisfaction. But we also recognize that no business is perfect. We believe that the path to exceptional service lies in continually listening to the voices of our clients and using that feedback to improve our IT support and managed services.
Why Customer Feedback Matters in Managed IT Services
Whether you’re calling us for help desk support, remote IT services, or proactive system monitoring, your experience matters. Hearing directly from you—our clients—helps us better understand how we’re doing and where we need to improve. Your input is one of the most valuable tools we have to align our service with your expectations and business needs.
Client feedback helps Tobin Solutions stay accountable, improve response times, train our team, and deliver the high-quality IT support Milwaukee businesses rely on. It also keeps us aligned with our Security First approach and technology best practices.
How We Gather and Use Your Feedback
To make giving feedback simple and seamless, we use SmileBack—a trusted platform specifically built for customer service teams and managed service providers. It’s built right into our help desk system and is automatically triggered after every ticket or project completion.
SmileBack makes it incredibly easy: just click one of the smiley faces in the survey email, and you’re done. You can also leave a comment and choose whether or not you’d like us to share it publicly. Every response goes straight to our Service Manager for review, and any concerns are addressed promptly.
This direct connection allows us to respond quickly to issues and recognize team members who go above and beyond. When permitted, we proudly share positive feedback on our client testimonials page to highlight the voices of our customers.
Closing the Feedback Loop for Better IT Service
Great IT support isn’t just about solving problems—it’s about constantly improving. Whether you’re thrilled with your experience, feel something could have been better, or just want to suggest a new idea, your feedback drives meaningful changes in how we serve you.
We encourage all clients to take advantage of our quick, one-click surveys. Every review helps us strengthen our commitment to delivering excellent remote IT support, managed IT services, and a consistently positive client experience in the Milwaukee area and beyond.
Our team takes your input seriously. Help us continue to grow and provide the best possible support by sharing your feedback regularly. It’s simple, fast, and makes a real impact.
Tobin Solutions is here to support your technology and your success—one great experience at a time.
Contact us to learn more about our customer-first approach or to schedule your next IT consultation.