Accelerating Excellence: Tobin Solutions’ Path of Continuous Improvement

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Accelerating Excellence: Tobin Solutions’ Path of Continuous Improvement

Accelerating Excellence: Tobin Solutions’ Path of Continuous Improvement

Amanda Young Blog

Hey there! At Tobin Solutions, we’re all about making your tech experience top-notch. That’s why we offer 24/7 Direct-to-Tech Support—we’re here for you whenever you need us, guaranteeing a better technology experience. But hey, we’re not ones to rest on our laurels. We’re always looking for ways to up our game. So, to keep on bringing you the best, here’s what we’ve been up to lately:

  • HelpDesk upgrades
    • We’ve made some great improvements to our phone system! Now, when you ring us up during our regular hours, there’s a whopping 95% chance you’ll get to chat with a real live person. No more automated mazes!
    • Oh, and speaking of getting things sorted out, our follow-up game is on point. If you hit us up with an issue, we’ll make sure to reach back out to you on the same day (unless it’s super urgent, of course).
    • Sure, a lot of our magic happens remotely, but hey, sometimes you need a superhero to swoop in and save the day onsite. That’s where our tech whizzes come in handy. Tobin and the gang are primed and ready to zoom to your location whenever a pesky problem needs some in-person TLC.
    • And hey, don’t sweat the small stuff—we’ve got your back when it comes to keeping everything running smoothly. Our team stays on top of your regular maintenance and monitoring like pros, making sure your systems are always up to date and ready for action.
  • New VP of Technical Services, Tom Olson
    • Tobin just brought onboard a new VP of Technical Services! Yep, we’re all about making things smoother for you, so this new hire is all about streamlining our helpdesk and making sure we’re lightning-fast with our responses.
    • And get this—he’s not just a desk jockey. Nope, he’s rolling up his sleeves and diving into the trenches with our tech squad to make sure you’re getting the A+ service you deserve.
    • But wait, there’s more! This guy, let’s call him Tom, is on a mission to keep on improving your experience with us. Yep, he’s all about making sure every interaction you have with Tobin leaves you smiling.
    • So, rest assured, Tom’s got your back. He’s all about ensuring you get the best support possible from every single member of our service team.

Got questions? Want to dive deeper into what we do? Hit us up! You can contact us here or swing by our website at We’re always here to chat!

And hey, big shoutout to all our awesome customers out there in Wisconsin—you folks rock! Thanks for being the best part of what we do at Tobin Solutions.