AI, on its own, is a complex tool. It is also a tool that can be misapplied. Remember, the term artificial is key. To be used effectively and wisely, AI needs to be applied by someone with experience using it in your particular business. An MSP can offer the following to help you begin to integrate an AI solution into any aspect of your business.
Step one: Assess your organization’s potential use of AI. Basically, with the holistic understanding of your business that an MSP has, they can evaluate where there is opportunity, and prioritize where to implement first
Step two: Understand your KPIs and organizational goals, from the top down. Before you do anything, it is essential to articulate your specific goals. What do you identify as the key strategies and how will you measure your success?
Step three: Propose a possible range of AI solutions. Here is an area where your MSP can be of particular value. An MSP will be knowledgeable about the variety of applications out there and lead you to select those most appropriate for your goals.
Step four: Estimate the solution’s ROI. Remember, measurement is important. And you can not do everything. So identify each potential AI solution’s ROI. This will guide you to make the most effective use of your resources.
Step five: Ensure compliance: For example HIPAA, PCI. HITRUST. ISO27001, SOC1, SOC2. AI is a powerful and potentially intrusive tool. Compliance is critical.
Step six: Implement the solution. An MSP can implement the solution for you. Most business owners do not have the resources available for what can be a time-intensive project.
Step seven : Manage tool-related risks. This is a post-implementation issue that most businesses do not have the in-house resources to maintain long term. Examples of ongoing tasks include password management, security patches, and updates, as well as monitoring response
Step eight: Ongoing evaluation for effectiveness and reliability. Remember, nothing is stagnant in business. Technologies change, the competitive environment changes. Your organization moves forward. Make sure you commit to ongoing reviews of the effectiveness of your chosen solution.
In the end, AI can be useful. But with any powerful tool, it can cause a lot of trouble if used by an organization without experience. Small to medium sized businesses lack the in-house IT resources and depth of knowledge to implement and maintain an AI infrastructure. An MSP can bring that to the table.