Host: Jeremy Cherny interviews Eric Clark, Client Success Associate at SWICKtech
“Client Success Associate is something I’m not entirely sure what the title entails. But I will say that our client’s success is one of our core values and something we put first ahead of most things. Working at SWICKtech is like working with the smartest kids in class. A lot of very smart, talented engineering minded folks that know way more than me about the technicality of what it is we do for our clients. However, it’s my job to be that middleman and speak English to our clients rather than the tech jargon.”
Why is security important?
“It’s one of the most important things we can help clients protect, in addition to their data. Cyber criminals that have success in cyber attacks have been well funded, and they invest that money back into creating businesses overseas that attack our businesses here. Unfortunately, there’s not much we can do about it legally because they’re not in our country.”
How do you stay on top of the latest security threats?
“It’s in our DNA. It’s our duty to our clients. We’ve been a Gartner client for some time, so we look at who the leaders are in various spaces and what they’re doing to stay on top of trends. We’re doing a lot of things on the cutting edge as well.”
What do you do around educating users about security and security awareness?
“Quite a bit, it’s a big focus for us. We start with some baseline things like a dark web scan. Then we work with the company and mimic what an attack could look like. A phishing attack is a good example. And no one is in trouble if they click on this attack, but we use that data to say, ‘Hey, this is what’s happening at your company.’”
What are the most important things that people can do to protect their online information?
“There’s definitely a layered approach. But the one thing that we believe is the lowest hanging fruit that has the biggest impact is multi-factor authentication. If a hacker tries to log into your account, you’re going to get a prompt on your phone. We recommend that you put that on your Facebook, LinkedIn, banking accounts just to add another layer of security.”
Do you run into people being resistant to that?
“Yeah, there’s a convenience trade for security. You can do it with some things that can run in the background that can take some of that egregiousness out of the picture for you. We try to make it as frictionless as possible. And if you want to talk about inconvenience, let’s talk about paying $50,000 for six bitcoins and losing all your data, right? That’s a bigger inconvenience, so I think the trade off is clear.”